Refund Policy

Last updated October 1, 2026

1. Overview

This policy explains how refunds work on Sensorly. It is part of our Terms of Service. All prices are in Canadian dollars (CAD).

2. Credits for failed generations

If a generation fails, the credits it used are returned to your balance automatically. If you press Stop on a generation that has not started, the credits are returned straight away. If you press Stop on one that has already started, it is settled once our provider reports the outcome: credits are returned if no video was made. You can see refunded runs in your account history.

3. Subscription payments

Subscription payments, including yearly plans, are non-refundable except where the law requires otherwise. Credits already used are not refunded. Unused credits reset each month and do not roll over.

4. Cancelling

You can cancel at any time from Billing by choosing Manage subscription. Cancellation takes effect at the end of your current billing period. You keep your plan and remaining credits until then, and you are not charged again. We do not prorate or refund the unused part of a period you have already paid for.

5. Changing plans

When you upgrade, the new price is prorated for the rest of your billing period and the extra credits are added to match. When you move from monthly to yearly billing, the yearly price is charged now, less credit for the unused part of the month you already paid. A downgrade changes your plan and does not return money already paid.

6. Billing mistakes

If you were charged twice, charged after you cancelled, or charged an amount that does not match your plan, email help@sensorly.ca within 30 days of the charge. We will review it and refund the amount charged in error.

7. How refunds are paid

Approved refunds go back to the card you paid with. Your bank may take 5 to 10 business days to show it. A refund of a subscription payment ends the rewards from any referral tied to that payment.

8. Disputes and chargebacks

Please contact us before disputing a charge with your bank. We can usually fix a problem faster than a dispute can. If a charge is disputed, we may suspend the account and its credits while the dispute is open, and we may respond to your bank with records of your account and usage.

9. Contact

Questions about this policy can be sent to help@sensorly.ca.